Work / Selected

AI Customer Service

First-Line WhatsApp Product Support

A WhatsApp agent that handles the first layer of product questions for a laboratory instrument distributor. It verifies context, answers from the available product information, and hands the conversation to a human when a client asks for a quotation.

What it had to do

Guardrails enforce identity checks and mandatory human escalation before quotation follow-up or other outbound replies.

The useful version

This project is documented by its summary and outcome above. A longer case study has not been published.